Are you looking to improve abandonment rates in your call centre without introducing expensive over-capacity? Find out how Anaplan supports you in more accurately predicting demand in the call centre and planning workforce strategies to meet that demand efficiently. This session will focus on a demonstration of the Anaplan Call Centre Optimisation solution, as well as a discussion of where this has helped organisations improve key metrics whilst managing cost.
Looking to enhance your call centre's efficiency without over-spending? Discover how Anaplan can refine your demand predictions and streamline workforce planning.
This video for this event has not yet been uploaded, please check back later to watch it.
Join Fidenda and Anaplan for a must-attend webinar addressing key business challenges in workforce forecasting and strategic planning.
Join Fidenda and Anaplan for a must-attend webinar addressing key business challenges in workforce forecasting and strategic planning.